Frequently asked questions
Straight answers
Everything you need to know about our solutions, our rates and our support. Can't find your answer? Our team is reachable Monday to Friday, from 9 a.m. to 6 p.m.
General
DPS is a Canadian merchant services partner and a certified Clover reseller. We provide point-of-sale systems, preferred rates and local support, Monday to Friday from 9 a.m. to 6 p.m., out of Montreal.
We support merchants across Quebec and Canada. Our team and support are based in Montreal.
Restaurants, cafes, bars, boutiques, retailers, clinics, salons and service providers, from the sole proprietor to the multi-location business.
Clover products
It depends on your business: the Flex for mobility, the Mini for the counter, the Station Duo for full operations, the Go for mobile service. A specialist recommends the right setup at no charge.
Yes. The virtual terminal is included at no charge with your Clover Flex, Mini and Station products, to accept payments online or by phone.
More than 250 Clover apps: accounting, loyalty, reservations, scheduling, marketing and much more.
Rates & fees
We review your current pricing and commit to beating it. If we can't, we tell you honestly. The analysis is free and with no obligation.
No. Every fee is presented to you clearly, before you sign anything.
It's a $500* welcome credit applied to your Clover devices when you join DPS. * Issued once you reach $10,000 in credit card volume during the first 6 months. It applies the month after the month the target is met. Details at sign-up.
Yes. We reimburse the termination fees from your current provider, up to $500.
Setup & support
Most merchants are approved and up and running in 2 to 5 business days. We handle the setup and the training.
Our local Montreal team answers Monday to Friday, from 9 a.m. to 6 p.m., in English, French and Spanish, at 1-800-505-5816. For technical emergencies outside these hours, Clover support is available 24/7 at 1-888-263-1938.
Absolutely. We handle the entire transition for you, with no service interruption, and we reimburse your cancellation fees.
Security
Yes. All transactions are encrypted end to end and compliant with industry PCI security standards.
Interac, Visa, Mastercard, American Express, Discover, as well as contactless payments and mobile wallets (Apple Pay, Google Pay).
Still have a question ?
Our team is reachable Monday to Friday, from 9 a.m. to 6 p.m. Write or call, we answer.